Frequently Asked Questions

In store

  • Pop down to your local B&M to take advantage of our latest offers and browse our newest ranges, landing daily in-store! Due to high demand, we're unable to check product availability in specific stores. To find your nearest B&M store, use our handy online Store Finder.

  • Proof of purchase is required, however if you paid by card, Apple or Google Pay contact customerservices@bmstores.mom and we can help trace your receipt.

  • If you have an item that is missing parts, contact our Customer Care team to discuss further within 30 days of purchase.

  • Don’t worry if you change your mind, simply return it in its original condition with proof of purchase within 30 days and we’ll give you a full refund or replacement.
    For a refund, products need to be complete with all components and original packaging.
    Please refer to our refund policy for items that can’t be returned.

  • We are very sorry that your purchase has developed a fault. Please return it to the store with your proof of purchase and they will happily deal with this for you.

  • Please visit our Store Finder page, enter your postcode, and you will find the information you require.

  • B&M do not operate an online ordering facility for groceries, furniture and houseware products.

    However we do offer an online ordering service for B&M Flowers and B&M Garden Buildings, more information regarding these products can be found at bmflowers.co.uk and bmgardenbuildings.co.uk.*

    *Any free delivery options advertised on the above 3rd party websites apply to online orders only, and only if the specified conditions of sale are met (see T&Cs of sale on respective websites). Free delivery does not apply to in-store purchases. Please speak to a member of staff at your local store to discuss pricing for the delivery of large items.

  • For large furniture items or bulky gardening products, home delivery can be arranged. Please ask in store for more details and prices.*

    If you are ordering B&M Flowers from bmflowers.co.uk or B&M Garden Buildings from bmgardenbuildings.co.uk , the delivery of these products will be arranged during the process of your online order. All deliveries will be completed by a third party.*

    *Any free delivery options advertised on the above 3rd party websites apply to online orders only, and only if the specified conditions of sale are met (see T&Cs of sale on respective websites). Free delivery does not apply to in-store purchases. Please speak to a member of staff at your local store to discuss pricing for the delivery of large items.

  • We accept all type of cards with the exception of American Express.

  • Yes, we do not accept returns on large items of furniture or large household appliances, unless they are faulty.

    Also, Tobacco and Lottery Purchases, Music videos, DVDs & Computer Games are non-refundable.

  • We guarantee our electrical products for 12 months.
    If one of our products develops a fault, please return it together with your receipt to the store for a refund or replacement.

  • As not all of our stores sell Wallpaper or Paint products, we request that you return any unwanted products together with your receipt to the store that you purchased them from.

  • Refunds or exchanges cannot be given against Audio/DVDs or Computer Games. Should one of these purchases prove to be faulty, it can be returned with your receipt within 30 days and we will exchange it for one of the same title.

  • No refunds or exchanges are possible with regard to purchases of Tobacco Products or National Lottery sales.

  • Refunds made on a Debit or Credit Card may take up to 7 working days.

    Direct contact with your card provider may also enable you to check the status of your refund.

  • Please email customerservices@bmstores.mom or leave a review on https://uk.trustpilot.com/review/bmstores.mom

  • The UK Law allows access into stores for Medical Alert/Guide Dogs/support animals.
    For reasons of health and safety no other animals are allowed in our stores under any circumstances.

  • No, a faulty item can be returned to store with proof of purchase, without the packaging.

  • Proof of purchase is required, however if you paid by card, Apple or Google pay contact customerservices@bmstores.mom and we can help trace your receipt.

  • Due to the nature of our bulk volume retailing model, sold at heavily discounted rates, we do not hold spare parts in our warehouse/stores. All items are sent to us as a complete unit, and we are unable to source individual parts to sell separately.

Charities Related

  • The Community Fund champions charities and projects close to our stores. We focus on local causes that genuinely impact our customers, environment, and the communities where we operate. Often, our colleagues help identify these causes, ensuring meaningful grassroots support that truly makes a difference.

  • We support a wide array of charities and initiatives, from hospices and lifesaving services like air ambulance charities, to homelessness support—and now much more:

    Mission Christmas (2025): Helping deliver millions of toys to children in need during the festive season.

    Mind (Mental Health): A five-year partnership, raising over £100,000 via greeting card sales to support helplines and peer-to-peer services.

    Independent Age: A new initiative in collaboration with P&G, whereby customer purchases will donate 5p from every purchase made, to support the great work the charity do.

    Continued support for local charities such as Glasgow’s Children’s Hospital Charity, Mustard Tree, and Pride of the Isle, as well as national campaigns like Mission Christmas and the Great Get Together.

  • We don’t accept unsolicited applications for the Community Fund. To ensure focus and impact, our colleagues actively identify and nominate local organisations.

  • Alongside the Community Fund, new store openings are another key touchpoint for community giving:

    • Colleagues nominate a local charity to officially open new stores—sometimes alongside ribbon-cutting opening ceremonies.
    • Recent beneficiaries include Telford Crisis Support, Berwick Community Trust, and Brothers of Charity Services Scotland—all receiving £250 in B&M vouchers to further their vital work.

  • Whilst we love to support charities and good causes, unfortunately our stores cannot accommodate collections, sign-up campaigns, or leafleting either inside or outside.

  • Donations
    We’re currently directing support through the Community Fund and store openings and cannot donate to every request (e.g., raffle prizes, school appeals, individual asks).

    Sponsorships
    While we actively donate to causes colleagues care about, we do not provide sponsorship for individuals or groups.